BBM Channel

C00211243

 

FREQUENTLY ASKED QUESTIONS

HOW TO BUY

The blackberry payment platform supports direct card payment and Paypal. We strongly recommend using Paypal. Simply go to http://www.paypal.com. Follow instructions and attach a card to your Paypal account. This ensures ease of payment for stickers and anything else that needs a Paypal payment. Trust us, you’ll be really happy you did.

 

If you prefer to make a direct card payment don’t worry about where it says CREDIT CARD and you don’t have one. Simply enter you debit card details and payment will go through.

 

Android device are tied to Google wallet. To ensure you can buy stickers you simply type GOOGLE WALLET in your device browser and follow the easy steps to set up your account. Once done, buying stickers and anything else is a simple click away.

Setup an App store account with your Mastercard or Visa Card.

DEBITED FOR STICKERS AND STILL NOT SHOWING?

While we don’t control the payment aspect of stickers; there’s no need to worry about this. Blackberry has a solution for this. You have to send a tweet to @blackberryhelp and copy us @3amng. Simply tell them exactly what’s wrong and they will certainly get back to you for a quick resolution.

 

MOVED FROM ONE MOBILE DEVICE TO ANOTHER AND STICKERS DIDN’T MOVE WITH YOU?

NO problem! Simply open BBM on your device. Look for the shop icon, which should be at the bottom right or bottom left of your page depending on your device. Select shop. On the right side of the shopping cart icon you should see three dots. Select these dots and you will see the word restore. Select restore and all your stickers will pop right up. Once again all is well with the world.

 

MOVED FROM ONE OPERATING SYSTEM TO ANOTHER & STICKERS DIDN’T MOVE WITH YOU?

If you moved from one operating system to another e.g. from an android device to a blackberry device you will have to purchase stickers again. This is as a result of a different operating system/environment. This is not under the control of BBM.

 

WANT TO SHARE STICKERS WITH SOMEONE SO THEY CAN ALSO BUY?

Simply send them a sticker. Let the receiver click on the sticker so its full sized. They should now click on the magnifying glass at the bottom right of the sticker and it will take them back to the shop where they can also buy the sticker pack.

 

WANT TO PAY AND IT SAYS ENTER CREDIT CARD DETAILS IN US DOLLARS/LOCAL CURRENCY?

Don’t worry. Simply enter your debit card details and your payment will still go through. Your bank will convert the US Dollar cost to its local currency value and you will be debited at the current exchange rate. So go ahead and enjoy your sticker purchase.